Frequently Asked Questions
FAQ
What are your hours of operation?
Our London office is open Monday, Wednesday, Thursday, and Friday from 9am-5pm
How long will I have to wait to see a therapist?
The estimated time to see a therapist is 6 months or sooner depending on needs.
What are your fees for counselling?
The counselling fee's are based off of how much you are making.
Who provides the counselling at your Centre?
Counselling is provided by graduate level Therapist Interns who are under the supervision of a Certified Supervisor-Educator.
How long are the sessions?
Both 60 and 90 minute sessions are available.
How are the sessions delivered?
Therapy sessions are offered in person or virtually by phone or video.
Who provides the counselling at your Centre?
Counselling is provided by graduate level Therapist Interns who are under the supervision of a Certified Supervisor-Educator.
How long are the sessions?
Both 60 and 90 minute sessions are available.
How are the sessions delivered?
Therapy sessions are offered in person or virtually by phone or video.
Is the counselling available short term or long term?
There is no limit placed on the number of sessions that an individual may have. However, our therapist interns are normally only with us for an 8 month term. This may require that a client be asked to work with another therapist intern when their intern has completed their placement. It is the decision of the client as to whether or not they choose to do this.
How much is the fee for counselling if someone does not qualify to be subsidized?
We have a sliding fee scale that is based on a client’s total household income as well as the number of dependents that they have. Most of the clients we see are either fully or partially subsidized. If a client is not subsidized, the full fee ranges from $125 to $150 per 60-minute session. If the client has booked a 90-minute session, the fee they will pay will be 1.5 times the 60-minute session fee.
Do you treat other conditions besides trauma?
Yes. We assist individuals who come to us with a wide range of issues including anxiety, depression, anger, sadness, addiction, relationship issues, grief and bereavement, and how to adjust/cope with a mental health diagnosis.
Do you treat people with developmental disabilities?
Yes we do. We vary our approach to best meet the needs of the individual.
Do you provide couples and/or family counselling?
No. Counselling is only available to individuals.
Where are you located?
The Community Counselling Centre of London is located in the Good News Church at 476 Clarke Rd. Our Exeter Centre is located at the Trivitt Memorial Anglican Church, 264 Main Street South, Exeter, ON.